mm97 FAQ — Frequently Asked Questions

To deposit into your mm97 account using Wave Money, log in and go to the deposit menu. Select Wave Money, copy mm97's Wave Money number, and make the payment. After the transfer, send the amount and payment code to mm97's service centre. Once the payment is confirmed, it will be added to your account instantly. If you have any issues with your deposit, contact us via Live Chat.

mm97 accepts deposits via four payment methods: KBZPay, Wave Money, AYA Pay, and CB Pay. All of these operate in Myanmar Kyat (MMK) and can be used anytime through internet banking or mobile phone. Visa / Mastercard deposits are not currently available — only Myanmar digital wallets are supported.

If your deposit hasn't appeared in your account after 15 minutes, check the following: whether the transaction record is correct, whether you entered mm97's wallet number accurately, and whether the amount shows as sent. Once you've checked these, send a screenshot of the transaction to Live Chat and our staff will look into it. Please note that requests cannot be processed without a payment code.

mm97 does not charge any additional deposit fees. The full amount you deposit will reach your account. However, any fees that KBZPay, Wave Money, AYA Pay, or CB Pay may charge on their own are not related to mm97 and depend on each payment provider's own terms.

The minimum deposit at mm97 is 5,000 Ks for all payment methods. Whether you use KBZPay or Wave Money — no matter which method you choose — you can start depositing from 5,000 Ks, and that amount also qualifies you for the Welcome Bonus.

To get help faster, have the following ready before you contact us: your mm97 account username, the date and time the issue occurred, and if it's payment-related, the transaction ID and a screenshot. If it's game-related, the game name and round ID / round code (visible inside the game). Having this information ready will allow our staff to assist you more quickly.

mm97 customer support is open 24 hours a day, 7 days a week — whether it's midnight or midday, you can reach us anytime. Support operates on Myanmar Standard Time (MMT) and aims to respond as quickly as possible, with no set waiting time.

There are two ways to contact mm97: Live Chat on the platform for immediate help when an issue occurs, and email at [email protected]. Telegram, Viber, and Facebook Messenger are not used as official support channels — mm97 cannot take responsibility for contacts made through those platforms.

Yes — mm97's customer support team operates entirely in Burmese. Players can explain their questions comfortably in their own language, making the support experience more effective. Burmese-speaking staff are on duty in Live Chat at all times.

To move up the VIP levels, you need to keep your account consistently active and continue playing across different games. As your play volume grows, mm97 will review and upgrade your level accordingly. Players who play consistently tend to level up faster than those who play irregularly. You can ask Live Chat for detailed guidance.

mm97 VIP members receive weekly cashback, priority withdrawal service, exclusive promotions, and a dedicated account manager based on their level. VIP players have their withdrawal requests processed faster and can get early access to select games.

mm97 has four VIP levels — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). The higher your level, the more cashback you can earn, with Platinum members getting up to 1.5% back every week. Cashback is credited to your account as bonus funds.

Weekly cashback is the amount mm97 returns to you every week based on how much you wagered during that week (Monday – Sunday, MMT timezone). For example, at Gold level, if your total wager is 1,000,000 Ks, you get back 11,000 Ks at a 1.1% rate. This cashback applies regardless of whether you won or lost that week — it is a reward for high wagering volume.

mm97 normally processes withdrawals within 5 to 30 minutes. If it is taking longer, first check the status of your transfer. If it has been over 30 minutes and you still have not received it, contact Live Chat with your transaction ID. Note that during peak hours (6 PM – 10 PM MMT) there may be slight delays.

If you receive a Welcome Bonus from mm97, you must meet the wagering requirement — you need to wager the bonus amount × 10 before you can withdraw. For example, if you deposit 20,000 Ks, you receive a 40,000 Ks bonus and must wager 400,000 Ks in total. Once that wagering is completed, the bonus funds can be withdrawn through the normal withdrawal process.

No — mm97 only sends withdrawals to a wallet that belongs to the player themselves (KBZPay, Wave Money, AYA Pay, or CB Pay). Requests to withdraw to a wallet you do not own will be declined by mm97 for security reasons. This policy is in place to protect players' funds.

mm97 withdrawal times are normally 5 to 30 minutes. After your withdrawal request is confirmed, the funds should arrive in your wallet within that time. Please be aware that larger amounts may take a bit longer due to additional verification — if it goes over 30 minutes, you can check via Live Chat.

The minimum withdrawal amount at mm97 is 30,000 Ks. You cannot submit a withdrawal request until your account balance reaches that amount. Once your bonus wagering is complete and your real money balance is 30,000 Ks or above, you can submit a withdrawal request.